Refund Policy

Refund requests must be submitted within 2 hours from the time of the original payment or download.

Requests submitted after the 2-hour window will not be eligible for a refund under any circumstances.

All refund requests must be submitted via email and must include:

• ✓ Registered email ID used for purchase
• ✓ Transaction ID or payment reference
• ✓ Description of the issue
• ✓ Relevant screenshots or proof (if applicable)

Email your request to: help@firstmatrimony.com

Refunds may be considered in the following situations:

• ✓ The biodata file could not be generated or downloaded due to a technical error.
• ✓ The downloaded file is corrupted or inaccessible.
• ✓ A duplicate payment occurred due to payment gateway issues.

Refunds will NOT be granted in cases where:

• ✗ Incorrect information was entered by the user.
• ✗ The user changes their mind after purchase.
• ✗ The biodata has already been successfully generated and downloaded.
• ✗ Issues arise due to device, internet, or user-side technical problems.
• ✗ The user violates our Terms and Conditions.

If a refund request is approved after review, the refund will be initiated within 2–3 business days.

Depending on your bank or payment provider, it may take 4–7 business days for the amount to reflect in your account.

Refunds will be issued using the same payment method used during the original transaction.

If refund through the original payment method is not possible, we will coordinate with you to determine an alternative refund method.

All products offered on firstmatrimony.com are digital and non-tangible goods such as downloadable Matrimonial Biodata files.

Because digital products can be accessed instantly after purchase, refunds are strictly limited to the conditions defined in this policy.

User data submitted for generating Matrimonial Biodata will be securely stored for a minimum period of one (1) year from the date of creation.

First Matrimony reserves the right to retain such data beyond one year if required for operational, analytical, or legal purposes.

First Matrimony reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page and will apply to future transactions.